Technical support

[BumblebeeCody]

(08-27-2012 10:54 PM)SERIOUSLY THOUGH Wrote:  I've had quite a few dealings with customer service. Never had a problem worse than 10 mins waiting time.
Dell are always very helpful and their next-day service to replace things has worked everytime (though I'd'rather my laptop not frazzle )
Orange (european telecoms) has also always been useful.


I say just be cheerful and polite to the customer service person. If they see you're a cool person, they'll be much more likely to want to help you out.
Also, if they've done a good job, ask to speak to a supervisor to leave some positive feedback about them, it'll make their day that much better

@ Bold.
I don't see the point in being a dick, it's not the person on the ends fault. I understand getting pissed that something related to company happened to you but acting like a super important person on this planet makes you look(sound) like a douche.

I think I'm one of the few people who haven't had any issues with technical support. I've rang Microsoft twice about my Gamertag being suspended (Once earlier this year because I cancelled my card from auto-renewel (Sleezy Micro$oft)) and the dude on the other end was pretty helpful. The day my Gamertag was suspended I rang Microsoft support and hand it activated again. Not only that but the guy on the other end was also willing to help with any of problems or questions I had. Not only that but it was free.

I really don't like outsourcing however.

I usually make technical support a second last resort after Googling what the problem is.
(The last resort being to smash whatever is having problems...even my cat(joke)).