Technical support

[SERIOUSLY THOUGH]

I've had quite a few dealings with customer service. Never had a problem worse than 10 mins waiting time.
Dell are always very helpful and their next-day service to replace things has worked everytime (though I'd'rather my laptop not frazzle )
Orange (european telecoms) has also always been useful.


I say just be cheerful and polite to the customer service person. If they see you're a cool person, they'll be much more likely to want to help you out.
Also, if they've done a good job, ask to speak to a supervisor to leave some positive feedback about them, it'll make their day that much better