Technical support

[agentkuo]

I'm really sorry to hear that. That sounds awful. And it really gives me perspective on these people I'm talking to regularly. I'll make a conscious effort to try not to hurt them emotionally or mentally.

That being said, it sounds like a company issue in regards to not knowing what they're doing. I don't know if it's just the call-center people, but also the technicians who go out to help the customers, but it just sounds like they're not making an effort to train them properly. And that's really frustrating when you have a person come out to do a job that they don't know how to do. But what's even worse is when you have a technician come out and tell you that they've done their job when they clearly haven't. I literally argued with the last AT&T guy who came here because he clearly didn't resolve the issue and he had the nerve to argue with me that he did. Like do your goddamn job or direct me to someone who knows what they're doing.

I could go on and on, but it just frustrates me thinking about it.