Technical support

[Beware of Cuccos]

I worked for technical support over the phone for Cingular, right before they merged with AT&T. I can't defend everyone, but here's how it went where I worked all those years ago-

-Training was two weeks. Two weeks to learn everything about the company.
-We HAD to ask certain questions before giving the call to a supervisor, even if the first words out of your mouth were "I WANT TO TALK TO YOUR SUPERVISOR"
-We had to do that because our calls were monitored and we could lose our jobs.
-We had to be friendly at all times, even if you made us cry (it happened quite often)
-We had to give you our full name and city/state if you asked, which scared me to death.
-We had to try and fix what we could before giving your call to a supervisor, in a friendly tone, even if you threatened to "cut off your head, fuck it, and throw it in a ditch" (that man called no less than 16 times a day, every.single.day.)
-It was a really easy job to get, so most people who work for those places need money quickly. I was really hungry.


I could say more, but my mind is getting filled with depressing images of my past.