Technical support

[agentkuo]

Here's a topic we should discuss. Because I know I'm not the only one who's gone through the hell of technical support before.

I'm baffled by this. That people don't understand how to do their own job. And this is true for every company who offers technical support.

I have literally had a total of over 15 different AT&T technicians come to my house (througout the time my family has had AT&T U-Verse) and out of those 15, 1 of them knew what they were doing and how to fix the problems we had. 10 of these technicians came within the same month. They also left a mess in my room and my sisters room.

I have also spoken with, for the second time, Sony's technical support, and they are just as bad.

Why doesn't technical support understand how to do their job?
Why aren't they trained?

Does anyone here work for technical support for a company? Can you explain this?

Why does tech support even exist? Why do they have people working who don't know how to solve problems related to their products? Why would they do that?

God, it's just so damn frustrating!